Hanoi is set to upgrade its digital citizen application, iHaNoi, between 2025 and 2026 to establish it as the city's main social networking platform, better serving residents and businesses. The detailed upgrade plan will be finalized in January 2025, following the development and funding securing phase in the fourth quarter of 2024. In the first quarter of 2025, Hanoi will enhance the app's information security framework and select new service providers to support the initiative.

The upgrade focuses on six key objectives: ensuring access for all residents with mobile phones, prioritizing timely citizen feedback processing, increasing user proficiency, achieving at least 30% annual user growth, guaranteeing complete data security, and integrating 30% of services with AI for improved management and operations. Currently, iHaNoi offers services such as real-time reporting, online public services, a business dialog portal, an AI-integrated Q&A hotline, citizen petition processing, and public safety alerts. Since its launch three months ago, the app has attracted over 1.1 million registered users and been accessed more than nine million times.

In the remaining months of 2024, the Hanoi government plans to expand iHaNoi’s functionalities by adding features like bus tracking, parking maps, a chatbot, an online payment system, and a platform for submitting complaints and suggestions. These enhancements aim to improve services related to healthcare, education, transportation, and environmental monitoring, further solidifying iHaNoi’s role in supporting Hanoi’s residents and fostering economic growth.

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