Ho Chi Minh Times

Sunday, Jun 01, 2025

Strong Warning Issued: Do Not Use General Chatbots for Medical, Legal, or Educational Guidance

Experts urge the public to avoid relying on chatbots in critical fields where false confidence can lead to serious harm or exploitation
Authorities and experts are issuing an urgent warning against the growing misuse of general-purpose chatbots in sensitive sectors such as medicine, law, and education.

While these tools are often free, highly accessible, and appear convincingly intelligent, their responses can be dangerously misleading.

Unlike professionally designed systems in regulated industries, general chatbots are not trained on verified, dedicated, and field-specific data.

They may mimic confidence and expertise, but beneath the surface, they rely on broad, non-specialized language data that lacks clinical, legal, or academic reliability.

In medicine, incorrect or incomplete health information generated by chatbots can result in misdiagnosis, delays in treatment, or false reassurance.

Users have been misled by chatbots presenting themselves as medical advisors, offering plausible-sounding but factually wrong or outdated guidance.

Health experts emphasize that such tools should never replace consultations with licensed medical professionals.

In the legal domain, the risks are equally severe.

Individuals have reported receiving inaccurate legal interpretations or false claims about laws, procedures, or rights.

These chatbot interactions, though delivered in formal-sounding language, do not reflect jurisdiction-specific legal training or legal ethics.

Using a general chatbot in legal matters can result in irreversible decisions based on flawed or fabricated advice.

The education sector is also being impacted.

Chatbots that simulate subject-matter expertise may provide incorrect explanations, fabricated references, or oversimplified answers that mislead students and damage learning outcomes.

Teachers and institutions warn that unverified information is being presented with a tone of authority, giving learners a false sense of understanding or success.

Security agencies have also reported an increase in scams where bad actors exploit chatbots to impersonate experts, convince users to act on false advice, or engage in fraudulent services.

These schemes are growing more sophisticated and harder to detect due to the fluent and human-like responses of chatbot interfaces.

Experts agree: medical services, legal advice, and formal education must be powered only by dedicated, professionally trained AI systems — not general-purpose chatbots.

Such systems must be rigorously developed using vetted, domain-specific data, and overseen by qualified professionals.

The public is urged not to trust chatbots for any critical decisions related to health, legal matters, or education.

Misuse can lead not only to confusion, but to serious personal, legal, or financial harm.

Always verify information through trusted professionals and certified platforms.
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